Quality and service guaranteed
We only offer authentic, EU clean goods. We guarantee the originality of all products sold via Qogita and have strict buyer protection and support mechanisms in place so you can purchase with confidence.
Protection against counterfeit goods
We only allow authentic products on our marketplace. To protect our buyers against counterfeit goods, we have put in place the following:
Rigorous multi-step verification process when onboarding new suppliers
Verify company information and details are legitimate.
Complete site visit to inspect product quality and ensure processes are in place to enable effective fulfillment of Qogita orders.
We leverage machine learning during stocklist onboarding to analyse product data accuracy and enhance our verification efforts.
Suppliers must pass our trial order program to prove their ability meet our quality standards.
Ongoing supplier performance management
We hold our suppliers to the highest standards of integrity and reliability. Products must be authentic, available, and shipped in an excellent condition.
We work closely with our suppliers throughout their time with us to ensure that they continue to meet these standards.
Money-back guarantees
If you receive counterfeit or decoded goods, we will issue you a full refund, as per our authenticity guarantee.
If you experience other problems with your order, our support and claims team will work with you to resolve any damages, including by offering full refunds.
To learn more about how we work with our suppliers, see our supplier partnerships page.
Brilliant platform for everyone in the reselling business. Great range, prices and quality.
Our support team is available to help throughout the entire process
We invested in our customer support team to ensure we provide exceptional care for our customers across all languages.
Purchasing questions
Support for marketplace resellers
Shipping and delivery queries
Liaise with suppliers on your behalf
Questions about how the platform works
Invoices, payment notes and proving chain of supply
Customer Support & Claims Team
Gemma, Lara, and the rest of the support team are here to help with general queries, while Viki is available if you need to submit a claim.
Gemma
Viki
Lara
We’ve made submitting a claim easy
While we aim to provide a seamless experience, things might not always go as planned.
If you find that you need additional support with an order after it has arrived, we have a simple claims process accessible directly from your order page.
A member of our claims team will work with you to provide a full refund if your claim is approved.
I would like to share my experience with Qogita. I am very pleased with the service of the agent Emma, she quickly resolved my issues with the provision of a supplier invoice and changed my address in the order. Thank you.
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